REFUNDS If you are dissatisfied with the goods you have ordered, Deadgoodundies will exchange them or give you a full refund, provided they are returned within 14 days in their original packaging and condition - that means unworn, unwashed and with all labels attached and packing boxes/bags intact.
RETURNS PERIOD & CHARGES Maximum 14 days from date of delivery.
Christmas gifts ordered between December 1st and 20th may be returned up to January 21st.
Valentine gifts ordered from January 1st may be returned by March 8th.
Please allow 10 days for delivery and acceptance of returned goods.
DGU does not refund the cost of returning goods.
If you return your entire order to DGU we will refund the shipping cost you paid Deadgoodundies to ship it to you (excludes Royal Mail Special Delivery, overseas orders and if a FREE shipping option was available).
RETURNS NOTIFICATION You can advise DGU you are returning goods by email via [email protected]
- Please include the following details:
- your invoice number (find this at the top left of your invoice)
- the SKU code (product code - see Product box on invoice)
- reason for returning the goods
your name, address and a contact telephone number
If you wish to return goods to Dead Good Undies without prior notice, please complete the form in your parcel and enclose it with the returned goods. Please make sure we have your name, address and a daytime telephone number on the returns form.
If you can't find your returns form you can download a copy using this link (please right click "save as") returns form (PDF)
RETURNS PROCESS & INSURANCE
UK customers should return goods via Royal Mail IMPORTANT - obtain a FREE Certificate of Posting for all returns (available at Post Office counters) so if your parcel is lost in transit you will be able to claim for your losses against Royal Mail. NOTE: a Certificate of Posting insures goods up to the value of £30 only. If you are returning goods of a higher value, please consider using the Royal Mail’s Signed For or Special Delivery services which have higher insurance values.
International customers please return goods using a prepaid, insured, traceable method, clearly marking your package RETURNED GOODS to avoid delays at Customs. Please retain shipping documentation so in the event that your postal carrier loses the parcel you will be able to claim off them.
We will advise you by email as soon as we receive your returned parcel and process your request for either a refund or replacement as quickly as possible - definitely no later than 14 days from receipt.
Refunds will be credited to the credit/debit card/Paypal account used to pay for the original order.
Dead Good Undies will inform you as soon as the refund has been processed.
DGU cannot be held responsible for parcels that are lost in transit when being returned, they are the sole responsibility of the customer.
If you would like further information on our returns policy please either call our customer services team in the UK on 01743 247246 (international +44 1743 247246) or e-mail [email protected]