DELIVERY CHARGES - SHIPPING DETAILS - VAT PAYMENT

DELIVERY

Deadgoodundies is committed to dispatching orders quickly and efficiently. Officially verified orders will be sent out within 7 days but in effect orders placed by 1600 UK time on Monday-Friday will be mailed the same day. In the unlikely event an item on your order is out of stock you will be notified immediately by email.

ESTIMATED DELIVERY TIMES

  • UK FREE UK Super Saver: 3-5 days
  • UK Tracked 24: 1-3 days
  • UK Special Delivery: next working day delivery by 1pm if ordered before 4pm
  • Europe: 3 days - 1 week
  • USA & Canada: 5 days - 2 weeks
  • Rest of the world: 10 days - 2 weeks

Mon-Fri (not guaranteed during Royal Mail Strike Action????)

Please note timings are approximate. Once your order is dispatched you will be emailed a tracking number (if tracking numbers are provided by your service) so you can monitor your parcel's progress via the internet if your country’s mail service offers an international tracking system.

EU Countries

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

DGU also ships to some other countries in the Rest of the World, please refer to the full list of available countries the shipping estimator in the basket area

DELIVERY CHARGES

UK

Tracked 24 FREE on all orders over £50 (£4 charge if order value under £50)
Royal Mail Special Delivery £8

International

FREE DELIVERY for all orders over £100
All orders under £100 - £9 shipping charge

DELIVERY METHODS

Orders within UK
All orders for shipping to a UK address will be sent by Royal Mail.

Orders outside UK
Orders shipped to non-UK addresses are sent using Royal Mail Tracked, Signed or Tracked and Signed depending on the destination. All provide proof of dispatch from the UK. Delivery time is approximately 3-7 working days to EU addresses and up to 14 days for the rest of the world. DGU cannot be held responsible if deliveries take longer than these estimates.

LOST PARCELS

Parcels will be considered as lost ONLY after they have been in transit for more than 28 days, but please notify us as soon as you are concerned that your shipment might be missing. If you do suspect that your parcel has been lost, please first check its delivery status with your local postal service (using your parcel tracking number provided by DGU if your local service offers one).

TAXES/ VAT


UK/EU

Shipments within the UK and EU are subject to VAT calculated at 20%.

Rest of the world

Orders for addresses outside the UK and EU are TAX FREE so no VAT is charged but you may be liable to pay import duty, please refer to your country's customs and excise department for more information.

PLACING AN ORDER

Create a Deadgoodundies account
To place an online order you can check out as a guest or register with www.deadgoodundies.com and create a personal customer account.
Your user name is your email address and you choose a password to use to log in when you return to the site.
Please be assured we never pass customers’ details to any third parties without specific individual permission.

VERY IMPORTANT

Your personal details are kept ONLY for processing orders. All your account details can be deleted or modified at any time. We need you to give Dead Good Undies permission before we use your details to send you any communication. See privacy statement.

PAYMENT METHODS

Deadgoodundies accepts the following Credit & Debit Cards

  • Visa
  • MasterCard
  • Maestro (UK)
  • American Express
  • JCB
  • Paypal - use your Paypal account

CREDIT CARD SECURITY

Security for sensitive credit card information is a top priority. NO credit card data is stored on the Deadgoodundies website itself. When you make a payment online through the DGU checkout, Sagepay provides a secure, encrypted gateway between www.deadgoodundies.com and your bank so online purchasing and your credit card details are always safe. No DGU staff ever get to see your credit card details unless you provide them via a telephone order - then they are shredded same day.

Sagepay Security

Sagepay is approved by APACS, Visa and MasterCard, see www.sagepay.com.
Your credit/debit card details are secured within 128-bit encrypted sessions. Sensitive information is stored on a heavily encrypted database protected by multiple government-approved firewalls.

DISCOUNTS AND DGU PROMOTIONS

Any Dead Good Undies promotions or discounts will be highlighted on the website. If you have a promotional code or wish to take advantage of a discount deal, each will be applied in the shopping basket and on checkout pages.

RETURNS AND EXCHANGES

See returns policy and instructions

CONTACT US

Deadgoodundies.com

By mail

DGU Delta House, 264 Monkmoor Road, Shrewsbury, UK, SY2 5ST

By phone

Call within the UK on 01743 247246
Or from outside the UK on + 44 1743 247246

By email

info@deadgoodundies.com

VAT number

GB 846 8834 74