DELIVERY CHARGES - SHIPPING DETAILS - VAT PAYMENT
Deadgoodundies is committed to dispatching orders quickly and efficiently. Officially verified orders will be sent out within 7 days but in effect orders placed by 15:00 UK time on Monday-Friday will be mailed the same day. In the unlikely event an item on your order is out of stock you will be notified immediately by email.
ESTIMATED DELIVERY TIMES
- UK Tracked 24: 1-3 days
- UK Special Delivery: next working day delivery by 1pm if ordered before 3pm
- Europe: 3 days - 1 week
- USA & Canada: 5 days - 2 weeks
- Rest of the world: 10 days - 2 weeks
Please note that delivery times are only estimated and not guaranteed times of delivery
Please note timings are approximate. Once your order is dispatched you will be emailed a tracking number (if tracking numbers are provided by your service) so you can monitor your parcel's progress via the internet if your country’s mail service offers an international tracking system.
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
DGU also ships to some other countries in the Rest of the World, please refer to the full list of available countries the shipping estimator in the basket area
Tracked 24 FREE on all orders over £50 (£5 charge if order value under £50)
Royal Mail Special Delivery £8
FREE DELIVERY for all orders over £100
All orders under £100 - £9 shipping charge
Orders within UK
All orders for shipping to a UK address will be sent by Royal Mail.
Orders outside UK
Orders shipped to non-UK addresses are sent using Royal Mail Tracked, Signed or Tracked and Signed depending on the destination. All provide proof of dispatch from the UK. Delivery time is approximately 3-7 working days to EU addresses and up to 14 days for the rest of the world. DGU cannot be held responsible if deliveries take longer than these estimates.
Parcels will be considered as lost ONLY after they have been in transit for more than 20 days, but please notify us as soon as you are concerned that your shipment might be missing. If you do suspect that your parcel has been lost, please first check its delivery status with your local postal service (using your parcel tracking number provided by DGU if your local service offers one).
Shipments within the UK and EU are subject to VAT calculated at 20%.
Rest of the world
Orders for addresses outside the UK and EU are TAX FREE so no VAT is charged but you may be liable to pay import duty, please refer to your country's customs and excise department for more information.
PLACING AN ORDER
Create a Deadgoodundies account
To place an online order you can check out as a guest or register with www.deadgoodundies.com and create a personal customer account.
Your user name is your email address and you choose a password to use to log in when you return to the site.
Please be assured we never pass customers’ details to any third parties without specific individual permission.
Your personal details are kept ONLY for processing orders. All your account details can be deleted or modified at any time. We need you to give Dead Good Undies permission before we use your details to send you any communication. See privacy statement.
Deadgoodundies accepts the following Credit & Debit Cards
- Maestro (UK)
- American Express
- Paypal - use your Paypal account
CREDIT CARD SECURITY
Security for sensitive credit card information is a top priority. NO credit card data is stored on the Deadgoodundies website itself. When you make a payment online through the DGU checkout, Sagepay provides a secure, encrypted gateway between www.deadgoodundies.com and your bank so online purchasing and your credit card details are always safe. No DGU staff ever get to see your credit card details unless you provide them via a telephone order - then they are shredded same day.
Sagepay is approved by APACS, Visa and MasterCard, see www.sagepay.com.
Your credit/debit card details are secured within 128-bit encrypted sessions. Sensitive information is stored on a heavily encrypted database protected by multiple government-approved firewalls.
DISCOUNTS AND DGU PROMOTIONS
Any Dead Good Undies promotions or discounts will be highlighted on the website. If you have a promotional code or wish to take advantage of a discount deal, each will be applied in the shopping basket and on checkout pages.
RETURNS AND EXCHANGES
DGU Delta House, 264 Monkmoor Road, Shrewsbury, UK, SY2 5ST
Call within the UK on 01743 247246
Or from outside the UK on + 44 1743 247246
GB 846 8834 74